I don't know where to start.  Can you help me?
Call us at 608-661-4663 or send us an e-mail.   We'll listen to your needs and tell you what your options are.  A job may seem overwhelming until you have the right experts helping you out.   We can put things in perspective and offer solutions that you may not have even considered. 

 
I need something designed yesterday.  Can you help me?
We can usually accommodate your rush job depending on how full our production schedule is.  To be fair to other clients, if a job already in production is interrupted by a rush job, we reserve the right to add an additional 10% – 20% on top of the normal price. 

 
What kind of graphic design services do you provide?
We provide the entire package--Logo design, business identity -- including business cards, brochures, letterhead, envelopes, mailing labels, presentation folders, etc. -- designs and develpment of websites, vehicle design, banners, signs, and more! We take care of the design, production and installation. Visit our services page to learn more about the variety of services we have to offer. 

 
What do you charge for your graphic design services?
Prices depend on many variants but you can be sure that the money you're paying is for high-quality, uncompromised work.  You won't find that with some of our competitors.  We encourage prospective clients to compare Monarch Media Designs with agencies producing the same level of work.  If you would like us to price out a job for you, give us a call today. 

What file type(s) do you need if we want to provide our own files?
Files must be at least 300dpi if sending .jpg, or .tiff. We prefer vector files such as Illustrator CS2 .ai, .eps, or .pdf. Always call us and ask questions if you are unsure if your file is acceptable.  

  
What is the client's involvement in the design process?
We thoroughly discuss the project at hand with our client from the beginning.  We encourage the client to bring in any samples, color combinations/swatches, and ideas they may have.  During the design process, the client is asked to approve certain milestones before work continues.  At the conclusion of a project, the client may request the artwork in various formats. 

 
How do I check on the progress of my job during the design process?
The client is kept abreast of the progress of their job through our approval process.  We present the project to the client at certain stages, or milestones, and wait for approval before we continue work.  We find that this process keeps the client involved and prevents any breakdowns in communication.  In between these milestones, the client is free to call in to get an update. 

 
How will I receive my design project once it is finished?
A finished project is yours upon receipt of final payment.  At your request, we will supply the electronic files to you on CD, floppy, or through e-mail.  We also keep a copy of your project on file for later updates or should you lose your copy. 

 
Who owns the copyright for work MMD has done for me?
Copyright is yours upon receipt of final payment.  We do, however, reserve the right to use any work for promotional purposes. 

 
How does your logo design process work?
We first discuss the client's needs, target market, and uses for this logo.  We then ask for samples of existing logos that the client likes or dislikes to get an idea of their taste.  Sometimes the client already has a design concept in mind.  Other times, they have no idea what they want.  Either way, our designers make sure they've collected enough information before they begin work.  Our logo design service is very flexible.  If you'd like to see only a few concepts or if you need many, our service can be priced according to your needs. 

What types of payment do you accept?
We accept cash, business checks, personal checks, and money orders. **NEW** Pay online with PayPal. Click here for more info.  

When is payment due?
Payment is due upon receipt of your order unless other payment arrangements have been reached. Ask about how to set your company up with specific payment arrangements.  

Do you pick up and/or drop off ?
Yes. We can pick up or drop off your items. Depending on the location and number of items, there is sometimes a minimal fee of no more than $10.